1. Scope
The following general terms and conditions apply to all current and future contracts between Hochratner - Citroen Spare Parts and consumers in Austria and worldwide. The Hochratner company undertakes to sell and supply auto spare parts and accessories as part of the purchase contracts. Further contractual services must be expressly agreed in writing. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity. Deviating, conflicting or supplementary general terms and conditions do not become part of the contract, even if they are known.
2. Conclusion of contract / ordering process
Our offers are subject to change. Technical changes and changes in shape, color and / or weight are reserved within reason. By ordering the goods, the consumer makes a binding declaration that he wants to purchase the goods ordered. We are entitled to accept the contract offer in the order within two weeks after receipt. Acceptance can be declared either in writing or by delivering the goods to the consumer. If the consumer orders the goods electronically, we will confirm receipt of the order immediately. The confirmation of receipt does not yet constitute a binding acceptance of the order. The confirmation of receipt can be combined with the declaration of acceptance. The contract is concluded subject to the correct and timely self-delivery by our suppliers. This only applies in the event that we are not responsible for the non-delivery. The consumer will be informed immediately about the unavailability of the goods. If the consumer orders the goods electronically, we will save the contract text and send it to the consumer by e-mail along with the present terms and conditions.
3. Delivery
Hochratner delivers goods in stock promptly after receiving the order by post. In some cases, it may be possible that the ordered goods do not reach us for a long time. In this case, the consumer will be informed by email. We are entitled to make partial deliveries. The Hochratner company reserves the right to either deliver an equivalent product or not in the event of unavailability of a product ("only while stocks last"). The goods are delivered plus shipping and cash on delivery charges. We do not charge packaging costs. For delivery with a payment slip, the invoice amount must be paid immediately after receipt of the goods without deduction.
4. Return and complaint
The consumer has the right to return the goods within two weeks after receipt without further reason. The return must be free of postage and the goods must be in their original packaging. Payments already made can only be reimbursed in the form of a credit note. Any complaints must be made within seven working days of receipt of the goods. The manufacturer's guarantee commitments apply. The warranty period is a maximum of 12 months, starting with the arrival of the goods at the buyer. The buyer will only meet the deadline if we have received a written notice of defects by the end of the 12 months. It is assumed that the spare parts are installed by an authorized specialist workshop. Claims for damages by the buyer against the Hochratner company - of any kind - are excluded.
5. Payment
Usually we deliver on advance payment by paypal or bank transfer. We can also deliver to known customers by invoice and payment slip. In this case, the invoice amount must be transferred to us without deductions immediately after receipt of the goods. The delivered goods remain the property of Hochratner until full payment.
6. Prices
All prices in our lists are given in Euros and include VAT. We expressly reserve the right to change prices up to the delivery time due to price increases on the part of our suppliers.
7. Liability
It is generally known that, according to the current state of the art, it is not possible to develop and operate computer programs (software) and data processing systems (hardware) in a completely error-free manner and to rule out all imponderables in connection with the Internet. We do not assume any liability regardless of fault for damage caused to users or third parties from the use of our website as such. These limitations of liability do not affect consumer claims arising from product liability.
8. Copyrights
All rights reserved. Text, images and graphics as well as their arrangement on our websites are protected by copyright and other protective laws. The content of this website may not be copied, distributed, changed or made accessible to third parties for commercial purposes. Our websites do not grant a license to use intellectual property from us or third parties.
9. Place of jurisdiction
The place of jurisdiction for all disputes is Linz. Austrian law applies to the legal relationship between the contractual partners. The place of performance is Hörsching.
10. Data protection
We protect the private data that you transmit to us. We use the information collected in our offer exclusively to make shopping as pleasant as possible. Personal information is not made available to others for use.
Hörsching, November 2020